THE FRANCHISE VS INDEPENDENT STORE: WHICH OFFERS A BETTER DEAL?

Photo by Gexydaf
To prepare for the onset of winter, I decided to get my boots resoled and reheeled. I have vowed not to buy a new pair of boots this year as the ones I have - 3 pairs in all - are still in good condition despite their worn off soles and heels.
So off I went to the nearest suburb which is bustling with activity. There are two malls in the suburb – one with just one shoe repair service which I found out later. Let’s call the shop ‘Store A’ which is a private shoe repair store with a few outlets in Australia. I wasn’t happy with the overall price offered to me so I left and scoped out for another outlet in the hope of getting a better price. So I went to the second mall that had two shops offering shoe repair services.
Here was where my discretion and judgment came into play. One was an independent shoe repair shop (Let’s call it ‘Store B’) and the other a franchise outlet (Let’s call it ‘Store C’). Common sense would take me to the latter as the service would be cheaper. And true enough, the service to get one pair of boots reheeled and resoled and another 2 to be reheeled in Store C was way much cheaper than that offered at the independent store Store B (by a whopping $100). In comparison to Store A at the first mall, the service was $80 cheaper at Store C.
So I walked out of Store C happily having gotten a good deal after doing some comparison shopping. I rationalised the price economics of the three stores and here are my findings:
1. Prices at franchise stores are cheaper than that in independent ones
· Franchise stores have bigger buying power for marketing and advertising and therefore a bigger pool of customers.
· Franchise stores have systems put in place and brand recognition of franchise stores converts first time customers into loyalists.
· Prices offered by franchise stores are USUALLY set and even a difference in price offered in locations with marked socio-economic status is slight.
2. Prices at established and highly saturated franchise outlets are cheaper than the ones at private store with few branches
· Prices at private stores are not fixed so tradesmen can mark up prices as and when they see fit depending on the time of day, shoe type and season.
· Private stores have smaller buying power for marketing and advertising depending on funds hence a smaller pool of customers than franchise stores.
· Private stores also mark up their prices if there are a few or no competitors within the same premises. Store A is the sole shoe repair store at the mall.
The above price economics holds true of franchise stores offering other services such as food, cleaning and alteration. Their marketing and advertising power penetrates the very core of the consumerist society that many of us are drawn to such franchises again and again. Brand recognition indeed holds supremacy in the consciousness of consumers. However, when it comes to uniqueness, exceptional quality and superiority of craftsmanship, the independent stand-alone store may be a winner as it has to stand out amongst their competitors.





